Refund & Return Policy

Please inspect your order immediately upon delivery and report any issues within the stated timeframe.

Lammy Interior Services & Lammy Celebration Hub
(A Brand of Lammy Triventures)

We want you to love every detail of your order. Each item is carefully prepared and inspected before delivery. If something isn’t right, we’ll resolve it in accordance with the guidelines below..

By placing an order, you acknowledge and agree to the terms outlined in this policy.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item delivered is damaged, defective, or incorrect.
  • The issue is reported within 24 hours of delivery (48 hours for non-perishable décor items).
  • The item is unused, uninstalled, and in its original packaging.

Clear photo or video evidence must be provided at the time of complaint.

Failure to report within the stated timeframe may affect eligibility.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or personalized décor, gift items, or hampers.
  • Gift boxes, hampers, balloons, and wrapped items once delivered.
  • Interior décor items after installation, fixing, or use.
  • Sale, clearance, or discounted items.
  • Perishable or fragile items damaged due to improper handling.
  • Services including interior design, installation, decoration, cleaning, and event-related services.

Service payments become non-refundable once service has commenced or been completed.

3. Refund Conditions

If your return request is approved:

  • Items will be inspected upon return.
  • Refunds will be issued via the original payment method or store credit (where applicable).
  • Refunds are processed within 5–10 working days after approval.

Delivery, logistics, and handling fees are non-refundable.

4. Exchanges

Exchanges are allowed only for damaged or incorrect items.

  • Requests must be made within the stated reporting timeframe.
  • Replacement is subject to product availability.
  • If unavailable, a refund or store credit may be offered at our discretion.

5. Order Cancellation

  • Orders may be cancelled only before dispatch.
  • Orders cannot be cancelled once prepared, customized, processed, or dispatched.
  • Custom or personalized orders cannot be cancelled once production has commenced.

6. Items Damaged in Transit

If your order arrives damaged:

  • Notify us within the reporting timeframe.
  • Provide clear photo/video evidence.
  • Retain the item and original packaging until advised.

Failure to comply may affect eligibility for replacement or refund.

7. How to Request a Return or Refund

We aim to respond to all refund or return requests within 1–2 business days.

Please contact us with:

  • Your full name
  • Order number
  • Description of the issue
  • Clear photo/video evidence

Email: care@lammy.ng
Phone: +234 916 893 8753 or +234 913 689 3976

Requests submitted outside the stated timeframe will not be eligible for review.

8. Consumer Rights

Nothing in this policy overrides statutory consumer rights under applicable Nigerian law. Where goods or services fail to meet reasonable quality standards, customers may be entitled to remedies in accordance with applicable regulations.

9. Policy Updates

Lammy Triventures reserves the right to amend or update this policy at any time without prior notice. The policy in effect at the time of purchase shall apply.

Last Updated: February 2026